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RETURNS & EXCHANGES

We want you to love your MARY piece. If something is not right, you can return or exchange it within 14 days of delivery. Here is how it works.

At a glance Details
Return window 14 days from the day you receive your order
Condition Unworn, unwashed, with all tags and hygiene seals attached
Return shipping Paid by the customer, tracked shipping recommended
Refund Within 14 days after we receive your return, to the original payment method

How to return an item

  1. Contact us with your order number and the item you would like to return or exchange.
  2. We confirm your request and send you the return address and instructions.
  3. Pack the item securely in its original packaging, with all tags attached, and include your order number.
  4. Ship the parcel with a tracked service and keep the receipt until your refund is completed.

Exchanges

Need a different size or colour? Tell us which item you would like instead when you contact us. As soon as your return arrives and passes our quality check, we send out the new item. If the piece is no longer available, you receive a full refund.

Refunds

Once your return has been received and checked, we refund the purchase price to your original payment method within 14 days. Depending on your bank, it can take a few more business days until the amount appears on your account. Original shipping costs are refunded only if the entire order is returned.

Items that cannot be returned

Made-to-measure or personalised pieces, items that have been worn, washed or altered, and items without their original tags or hygiene seals cannot be returned. Gift cards are non-refundable.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery and include photos. We will cover the return shipping and send a replacement or a full refund. Contact us

Your statutory right of withdrawal and warranty rights remain unaffected by this policy.